We offer standard delivery within the United Kingdom. Delivery times and costs may vary based on your location and the size of your order. For more information, please refer to our checkout pages on charges.
What is your return policy?
You have 14 days from receipt to cancel your online order and return items for a refund (Consumer Contracts Regulations 2013). For hygiene reasons, post-surgery bottoms cannot be returned if the sealed packaging is opened or the garment is tried on—this voids your right to a change‑of‑mind refund. Post‑surgery bras may be returned for a refund if unworn, unwashed, and with all tags attached, as they are not subject to the same hygiene restriction. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015: if a product is faulty, not as described, or unfit for purpose, you remain entitled to a repair, replacement, or full refund regardless of the hygiene rule.
Do you offer international shipping?
At this time, we only offer delivery within the United Kingdom. We apologise for any inconvenience.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via Stripe & PayPal.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier's website.
Can I cancel my order?
If your order has not yet sent out for delivery, you can cancel it by contacting our customer service team. If your order has already been out for delivery, you may need to return the items.
Do you have a size guide?
Yes, we offer a size guide on our website to help you find the right fit for your body type. If you have any questions about sizing, please don't hesitate to contact our customer service team for assistance.
How do I contact customer service if I have a question or concern?
You can contact our customer service team by phone, email, or contact form on our website. Our team is available to assist you with any questions or concerns you may have.